Updated: 6th April 2021.
What data do we collect?
Our Company collects the following personal data (but not limited to):
Personal data (directly or indirectly related to you) which can be used to distinguish, identify or contact you such as: Name, date of birth, NRIC, passport, current personal/business/installation addresses, email address, gender, nationality, race, preferred language, mobile number, telephone number, fax number.
Credit card and bank account details.
How you have used and the status of the products and/or services you have acquired from us or subscribed to (for example PV system size, health, performance date and time).
The type of equipment you use to access our products and/or services as well as your preferences, personal interests in order to tailor our services/offerings to best suit you.
Recordings of your image via surveillance cameras when you visit our branches, warehouses or installation sites.
Recording of calls to our help desk or personnel to enhance our services.
How do we collect your data?
You directly provide Our Company with most of the data we collect. We may collect data and process data when you:
Register interest or an account to place an order for any of our products or services.
Communicate with us to gather more information regarding our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards, websites, forms or via marketing emails we send out.
Use or view any of our services or products.
Enter into or participate in any competitions, contests or loyalty programmes run/organised by us.
Visit any of our offices and/or websites.
Our Company may also receive your data indirectly from third parties we deal with or are connected with you (credit reference agencies or financial institutions), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.
How will we use your data?
Our Company collects your data so that we can:
Process your order and manage your account.
To prevent fraudulent activity.
Email you with special offers on other products and services we think you might like.
To process any communications you send to us for us to communicate with you on matters like resolving a complaint, providing more information you have requested for and maintaining contact with you for better contact management.
To help us monitor and improve our products and/or services.
To notify you about benefits and changes to the features of our Products and/or Services.
To produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual.
To conduct marketing activities (for example, market research).
When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.
If you no longer wish to be contacted for marketing purposes, please tell us here.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at contact details provided below.
What are cookies?
For further information, visit allaboutcookies.org.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. Please be informed that this Privacy Statement applies solely to ERS Energy Group Websites and does not apply to any third party websites you may access from our websites. To determine how they deal with your Personal Information, you should ensure that you read their respective privacy policies.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
How to contact us
Designation: Data Privacy Officer
Email us at: firstname.lastname@example.org
Call us: +603 2201 1468
Or write to us at: 18, Jalan 6/89B, Kawasan Perindustrian Trisegi, Off Jalan Sungai Besi, 57100, Kuala Lumpur.